Shipping policy
📦 Shipping Policy
Processing Time
- Orders are processed within 1-3 business days after payment is received.
- Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Times
We currently only ship within Germany and EU countries using reliable postal services.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Germany - Deutsche Post/DHL) | 2-5 business days | €2.00 |
| FREE Standard Shipping (Germany) | 2-5 business days | Free on orders over €20 |
| Standard Shipping (International EU countries) | 5-15 business days | €4.00 |
| FREE Standard Shipping (International EU countries) | 5-15 business days | Free on orders over €35 |
🎉 Enjoy FREE standard shipping on all orders over €20 within Germany! The discount will be applied automatically at checkout.
🎉 EU Countries: FREE standard shipping on all orders over €35!
Local Pickup (If applicable)
- Customers in Cologne, Germany can pick up their order for free. Please contact us for arrangements!
Packaging & Sustainability
- We take care to package your paper goods securely to prevent damage during transit.
- Whenever possible, we use eco-friendly and recyclable packaging materials.
Lost or Delayed Packages
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Once your order is shipped, delivery is out of our control. However, if your package hasn’t arrived within 10 business days (Germany) or 20 business days (international), please contact us, and we’ll do our best to assist you.
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If you selected tracked shipping, we can help check the status of your order.
Returns & Exchanges
- If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a brief description of the issue, a clear photo of the damaged or incorrect item and your order number -- and we will happily assist with a replacement or refund.
📩 Need help? Contact us at studiokumimi@gmail.com for any shipping-related questions!